This is from a well-known, professional organisation that specialises in mortgages and releasing equity from properties.
For many people, this is a highly complicated process and it’s never clear whether you (or, more importantly, those you leave behind) will end up in debt. So it’s essential to get it right.
That’s why it’s really important that customers have total confidence in the people who are giving them this advice. The minute you see “eligable” in this message there is doubt in your mind, doubt that will never fully disappear. Do these people know what they’re doing? Can I trust them?
Whatever you do in business, never make the mistake of thinking that not getting detail right is acceptable. It isn’t and it is damaging to your organisation. For peace of mind, always use a professional.